UX Audit Case Study: How We Reduced Drop-Offs and Boosted Engagement on Skillo’s Learning Platform

Most businesses think that if their platform looks good, then everything is fine.

But user experience (UX) isn’t about how modern or stylish a design looks — it’s about how easily people can use it.

Virág Sárosdi, the founder of Skillo, came to me with a challenge:

students were dropping off too soon. Even though all the lessons were there, they struggled to find what they needed, when they needed it.

This is exactly where a UX audit proves its value: uncovering hidden friction points that hold back growth.

The challenge

On the Skillo platform, three issues stood out:

1. Confusing structure – lessons were not clearly organized.
2. Information overload – content wasn’t delivered at the right time.
3. Loss of motivation – learners dropped out because they couldn’t easily navigate.

Again, the content itself wasn’t the problem — it was the experience of accessing it.

Our process

We carefully reviewed the entire student journey: how learners navigated, what they were looking for, and where they dropped off.

That’s the essence of a UX audit: identifying blockers and providing practical solutions.

We simplified the menu, reorganized the lesson flow, and made sure students always knew where they were and what was coming next.

The results

The improvements quickly made an impact:

• Lower drop-off rates – more students completed the full program.
• Clearer navigation – learners found what they needed faster.
• Higher engagement – students returned more often and spent more time.
• Easier sales – with a clearer user flow, presenting paid content became simpler.

Why this matters

Many businesses assume a UX audit isn’t necessary for them.

They believe everything works fine — until data (and users) tell a different story.

The truth is, almost every digital product hides friction points. And when you find and fix them, the results can be dramatic: higher conversions, better retention, and happier customers.

Final thought

The Skillo case proves one thing: the problem isn’t always the content, but how users experience it.

A UX audit reveals those invisible barriers — and fixing them leads to measurable results.

👉 Curious about what a UX audit could uncover in your business? It might be the missing piece to your growth.